Deputy Head of Processing
Job Ref
GJADHP
Salary
£65,000 plus excellent benefits
Location
London, UK
Working Pattern
Full Time
1 day a week office based in London plus remote working
Job Type
Ops Manager/Team Leader
Class of Business
Property, Construction, Programmes and Profin, Global Casualty, UK & Ireland pillars
About the Role
Our client is seeking a talented Deputy Head of Processing to join their team. This is a fantastic opportunity to lead and develop a high-performing team while contributing to the overall success of their organisation.
Key Responsibilities
Main contact for the Pillar Management
Monitoring income for the Pillar ahead of month end and reporting any failures/wins to the Head of Finance
First point of contact in the event the LOB (Line of Business) SME (Subject Matter Expert) is unable to assist
Monitor workflow within the LOBs aligned to the Pillar
Reviewing RFT (Right First Time) Stats from the bureau and cascading outputs to the team to drive improvement
Point of contact for BCP (Business Continuity Plan) cascades to ensure the manual process is put in place/followed up if the workflow tool should fail
Lead the Performance Reviews for those team members within the given pillar
Ensure that CPD (Continued Personal Development) and online learning are completed before deadlines
Approve absence within the given Pillar to ensure sufficient cover
Arrange any Training and Development that has been identified by the SME
Arrange correct system access for those within the Pillar
Key Skills & Experience
The client is seeking someone who has 10+ years of experience in insurance processing with strong knowledge of Binder and Premium processing. You should possess excellent leadership and communication skills with line management and GXB experience being desirable.