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Deputy Head of Processing

Job Ref

GJADHP

Salary

£65,000 plus excellent benefits

Location

London, UK

Working Pattern

Full Time
1 day a week office based in London plus remote working

Job Type

Ops Manager/Team Leader

Class of Business

Property, Construction, Programmes and Profin, Global Casualty, UK & Ireland pillars

About the Role

Our client is seeking a talented Deputy Head of Processing to join their team. This is a fantastic opportunity to lead and develop a high-performing team while contributing to the overall success of their organisation.

Key Responsibilities

  • Main contact for the Pillar Management

  • Monitoring income for the Pillar ahead of month end and reporting any failures/wins to the Head of Finance

  • First point of contact in the event the LOB (Line of Business) SME (Subject Matter Expert) is unable to assist

  • Monitor workflow within the LOBs aligned to the Pillar

  • Reviewing RFT (Right First Time) Stats from the bureau and cascading outputs to the team to drive improvement

  • Point of contact for BCP (Business Continuity Plan) cascades to ensure the manual process is put in place/followed up if the workflow tool should fail

  • Lead the Performance Reviews for those team members within the given pillar

  • Ensure that CPD (Continued Personal Development) and online learning are completed before deadlines

  • Approve absence within the given Pillar to ensure sufficient cover

  • Arrange any Training and Development that has been identified by the SME

  • Arrange correct system access for those within the Pillar

Key Skills & Experience

The client is seeking someone who has 10+ years of experience in insurance processing with strong knowledge of Binder and Premium processing. You should possess excellent leadership and communication skills with line management and GXB experience being desirable.

    All applicants must have a permanent right to work in the UK

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