About the Role
We are recruiting for a first-class Lloyd’s Broker seeking a Deputy Operations Manager.
You will be responsible for a team of 10, focusing on reinsurance and binders’ business. You’ll drive process excellence, power key client delivery, and lead operational performance across critical workflows. You'll combine technical expertise with leadership responsibility, making a real impact across our business.
Our client is a highly respected Lloyd’s Broker that will continue to offer career growth and development opportunities that value its technical offering.
Key Responsibilities
Lead contract setup, bordereaux processing, binder maintenance, and Quota Share configurations in line with binder terms
Deliver seamless, accurate data uploads and manage premium flows across systems, always within SLA targets
Take ownership of quarterly accounting activities linked to Quota Share agreements
Act as the primary operations point of contact for a major client, managing updates, resolving challenges, and driving service excellence
Build strong, trusted relationships through clear, proactive communication
Design, run, and evolve operational reporting — from written vs. paid statistics to ledger performance and SLA dashboards
Analyse performance trends and propose data-driven improvements to senior leadership
Grow your oversight to include IBA and Claims workflows, broadening your leadership footprint
Collaborate cross-functionally to streamline processes and deliver outstanding end-to-end client service
Contribute to operational strategy and continuous improvement initiatives
Key Skills & Experience
The client is looking for someone with a strong background in insurance operations, broking systems, and bordereaux/binder management. You should possess the ability to lead processes, people, and client relationships with authority and empathy and have technical skills in reporting, data analysis, and operational system usage along with a proactive, detail-obsessed, solutions-driven, and client-focused mindset.