About the Role
The Processing Technician serves as the primary point of contact for their assigned Line of Business (LOB), working closely with Premium Processing (PP) teams and key stakeholders to ensure operational targets are met. This role is responsible for ensuring all processing tasks are completed promptly, accurately, and in alignment with business forecasts, while maintaining effective communication and collaboration across teams.
Key Responsibilities
Main point of contact for the Business Line
First point of contact for Urgent requests and escalations from the broking teams to which they are aligned – see each case through to completion
PPC (Premium Payment Condition)/ PPW (Premium Payment Warranty) oversight for the assigned division.
Monitor workloads using the workflow tool (PowerBi) to ensure that all work is completed within the SLA (Service Level Agreement).
Responsible for the BCP (Business Continuity Plan) contingency mailboxes in the event of a workflow tool failure – must ensure that all work is allocated and monitored to completion.
Liaise with counterparts within IBA and attend Credit Control Meetings
Review ledgers regularly to ensure that premiums are signed in real time and legacy issues are resolved.
Regular review of any missed/missing PI’s in Edge
Join weekly/monthly calls with the Middle Office/Broking Teams.
Monitor income and ensure all items in the Forecast are processed to meet forecast/budget in a given month – Keep the manager appraised to report back to Finance.
Liaise regularly with the Processing Team
Escalate any Training and Development needs
Review RFT (Right first time) stats for Line Of Business and liaise with the broking team to drive improvement in slip production etc to increase RFT% and reduce queries/rejections.
LOR’s (Lloyds Outwards Reinsurance) as required.
Follow up escalations from Insurers.
First point of contact for the Annual Audit sample requests.
Ensure that complex processing and/or high-value clients receive excellent service.
Key Skills & Experience
The candidate should possess previous Premium Processing experience and be able to influence various stakeholders both internally and externally. You should have excellent MS Office skills and have excellent communication skills – written and verbal. You should be organised, determined and resilient.