About the Role
This role's ultimate objective is to deliver an efficient and enhanced end-to-end operations service to Clients and Brokers/ Account Executives.
Key Responsibilities
Responsibility for the performance, development and day-to-day operations of the technical team
Oversee the service delivery provided by the Technical Team and 3rd party providers
Manage operational risk by ensuring invoice debiting is actioned by due date and consistently review efficiencies
Manage day to day operations of all Binders, Schemes and facilities within business
Tracking and achieving all KPl's and SLA's
Assisting in the preparation of key placement documentation ensuring meeting with minimum standards, following processes and market Compliance
Initiating and overseeing the processing function, supporting the processing technicians
Deliver effective technical training to develop competency across the business
Responsible for policy wordings all other technical documents
Maintaining an accurate and compliant record of the placement via GXB
Responsibility for internal technical file audit framework and delivery
Oversight and ownership of key contractual dates, including payment warranties, subjectivities and NOC’s
Work with Clients and Brokers to address Cash & Credit Control issues, identify route cause of any recurring issues and propose changes to the process to bring improvements
Key Skills & Experience
The client is seeking someone with at least 5 years experience with excellent knowledge of insurance market, and creating market documentation using London Market processes and systems.
You will need excellent communication and commercial ability to make business decisions and work with the wider insurer market. As well as the ability to remain calm under pressure and be able to work flexibly when required.