About the Role
A large Lloyd’s Broker based in the City have an opening for a Technical Account Manager with ultimate objective of the role to oversee the delivery of an efficient and enhanced end to end operations service to our Clients and our Brokers/ Account Executives.
Key Responsibilities
Ensure effective delivery of all Broker Support activities
Oversee the service delivery provided by 3rd party providers; ensuring positive collaboration and support
Maintain awareness of the end-to-end processes relative to IBA, Premium Processing, Claims and all middle office tasks
Assisting in the preparation of key placement documentation ensuring meeting with minimum standards, following processes and market Compliance
Initiating and overseeing the premium processing function, supporting the processing technicians with the resolution of queries as appropriate
Training and support of 3rd Party Service Providers
Maintaining an accurate and compliant record of the placement via GXB
Utilising relevant market and internal systems to aid in the placement process
Support the internal File Audit process
Oversight and ownership of key contractual dates, including payment warranties, subjectivities and NOC’s
Work with Clients and Brokers to address Cash & Credit Control issues, identify route cause of any recurring issues and propose changes to the process to bring improvements
Key Skills & Experience
The client is seeking someone who has International Casualty technical knowledge.
You will need excellent communication skills and be commercially astute. Our client is seeking someone who is approachable and personable, with a good work ethic and able to establish and maintain relationships with colleagues and key stakeholders.