About the Role
A large Lloyd’s Broker based in the City have an opening for a Technical Account Manager with ultimate objective of the role to oversee the delivery of an efficient and enhanced end to end operations service to our Clients and our Brokers/ Account Executives.
Key Responsibilities
Manage operational risk by ensuring invoice debiting is actioned by due date and consistently review efficiencies
Manage day to day operations of all Binders, Schemes and facilities within business
Point of referral for enquiries
Tracking and achieving all KPl's and SLA's
Assisting in the preparation of key placement documentation ensuring meeting with minimum standards, following company processes and market Compliance
Initiating and overseeing the processing function, supporting the processing technicians with the resolution of queries as appropriate
Deliver effective technical training to develop competency across the business
Responsible for policy wordings all other technical documents
Maintaining an accurate and compliant record of the placement via GXB
Responsibility for internal technical file audit framework and delivery
Oversight and ownership of key contractual dates, including payment warranties, subjectivities and NOC’s
Work with Clients and Brokers to address Cash & Credit Control issues, identify route cause of any recurring issues and propose changes to the process to bring improvements
Liaising with Underwriters, Coverholders, Lloyd’s and Managing Agent DUA teams
Producing documentation – DUA contract / subsequent Endorsements
Providing risk data to Underwriters
Co-ordination of Lloyd’s Coverholder audits
Use of Atlas & DCOM
Key Skills & Experience
The client is seeking someone who has experience within Casualty of business and comprehensive understanding of London insurance market dynamics and core processes.
You will need excellent communication and commercial ability to make business decisions and work with the wider insurer market. Our client is seeking someone who is approachable and personable, with a good work ethic.